Returns & Exchanges Policy

At BangladeshShrimps.com, we want you to be completely satisfied with your purchase. If you are not happy with your order or if there are issues with the product, our Returns & Exchanges policy is designed to ensure a smooth process for resolving your concerns.

1. Eligibility for Returns

You may return your purchase within 30 days from the date of delivery, provided the following conditions are met:

• The item is in its original condition, unused, and with original packaging.
• The product has not been opened, tampered with, or altered.
• The product is not perishable (e.g., fresh shrimps or other seafood) unless there is a fault with the product.

2. How to Initiate a Return or Exchange

To request a return or exchange:

1. Contact our customer service team via our website’s contact form or phone within 30 days of receiving your order.
2. Provide your order number, a description of the issue, and whether you are requesting a return or an exchange.
3. Our customer service team will guide you on the next steps and provide you with the necessary instructions for sending the item back to us.

3. Conditions for Exchanges

Exchanges are only available for incorrect or damaged items received. If you would like to exchange a product due to a size or product preference, please contact our team. Exchanges for non-damaged goods are not permitted unless otherwise specified.

4. Refund Process

Once your returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method. Refunds typically take 5-10 business days to appear on your account, depending on your bank or payment provider.

• Note: Shipping fees are non-refundable, and customers are responsible for return shipping costs, except in cases where the product is defective, damaged, or incorrect.

5. Damaged or Defective Products

If you receive a damaged or defective item, please contact our customer service team immediately. We will resolve the issue by either sending you a replacement or offering a full refund, including shipping costs.

6. Non-returnable Items

For hygiene and safety reasons, perishable products, including fresh seafood, cannot be returned or exchanged once the packaging has been opened or the product has been delivered.

7. Return Shipping Costs

Unless your return is due to a fault with the product, you will be responsible for the return shipping costs. We recommend using a tracked and insured shipping method to ensure the safe return of your item.

8. International Returns

For international customers, you may be required to pay additional return shipping costs. Please contact our customer service team for further details on how to proceed with international returns.

9. Contact Information

If you need assistance with returns, exchanges, or have any questions about our policy, please contact us at:

📍 BRANDS MEGA LTD, Navana Tower, Level-18, 45 Gulshan Avenue, Gulshan-1, Dhaka-1212, Bangladesh.